Shipping

Warehouse Onliner strive to deliver your order to you as soon as possible. We do make use of Third Party couriers, to ensure your parcel gets delivered on time. Most of our products include FREE DELIVERY. Shipping fee will be worked out during the CHECKOUT process. Please see our CHECKOUT process for each delivery fee applicable or FREE DELIVERY.

Shipping Times

For the majority of orders, the courier is arranged the moment your parcel is ready for collection from the warehouse. The following shipping times are general estimates valid for most orders:

• Main City Centres and Suburbs: 3 to 7 Business Days
• Remote Locations (50km+ from Main Centres): 5 to 8 Business Days

As mentioned above, these are general guidelines and although we will always strive to deliver within these times or even sooner, the nature of the retail industry might necessitate a delay from time to time. In cases like these, you will be notified as soon as we become aware of any delay.

Please note: Peak Season (BLACK NOVEMBER/CHRISTMAS/EASTER) orders can be delayed, so make sure to order earlier to get your product in time for your needs. 

Orders paid with Payfast will take longer to process up to 3 days, where orders made with Yoco can be processed a lot faster! We recommend to use Yoco for faster delivery.

Tracking Your Order

Once your order is confirmed and distributed from the warehouse, you will receive the tracking details for your order, so that you can monitor the progress. You are always welcome to contact us directly to assist you should there be any issues.

Delivery Issues

If you ever have any issues regarding the delivery of your order, or if your parcel arrives in poor condition, please let us know immediately so that we might assist you. Any queries can be directed to info@warehouse-onliner.co.za

In the case that a parcel is damaged or in generally poor condition, please provide us with one or more photos of the parcel if possible. This will assist us in getting your issue sorted faster.